New Quality Standard Issued – ISO 10018, Quality management — Guidelines on people involvement and competence

ISO 10018:2012, “Quality management — Guidelines on people involvement and competence,” has just been released and is available now from Document Center Inc.  The new standard provides guidance on engaging people in an organization’s quality management system, and on enhancing their involvement and competence within it. ISO 10018 is applicable to any organization, regardless of size, type, or activity.

Written to support ISO 9001, this International Standard provides guidelines for human factors which influence people involvement and competence, thus creating value and the achievement of the organization’s objectives.   It is targeted to leaders, managers, supervisors, quality practitioners, quality management representatives and human resources managers.

The overall performance of a quality management system and its processes in the end depends on people and their integration into the organization.  This involvement is important in order for an organization’s quality management system to achieve outcomes which are consistent and aligned with the company’s strategies and values. It is critical for any organization to identify, develop and evaluate the knowledge, skills, behaviour and work environment required for the effective involvement of people with the necessary competence.

The new standard is an addition to the 10000 series of guidance documents on Quality Management:

ISO 10001, Quality management — Customer satisfaction — Guidelines for codes of conduct for organizations

ISO 10002, Quality management — Customer satisfaction — Guidelines for complaints handling in organizations

ISO 10003, Quality management — Customer satisfaction — Guidelines for dispute resolution external to organizations

ISO 10004, Quality management — Customer satisfaction — Guidelines for monitoring and measuring

ISO 10015, Quality management — Guidelines for training

ISO/TR 10017, Guidance on statistical techniques for ISO 9001:2000

All current and many obsolete ISO standards are available under license agreement from Document Center Inc. at our website, www.document-center.com.  Or feel free to contact us by phone (650-591-7600), fax (650-591-7617) or email (info@document-center.com).  Standards can be a challenging part of any conformance document collection.  We’re here to provide you with the expertise you need for your standards requirements.